FAQ | Better cones for better ice cream.
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Frequently Asked Questions

Have a question? Find answers to common inquiries about our products, ordering, shipping, and more.

General Information

What is ConesOnly?

ConesOnly is a family-owned business with over 50 years of experience, specializing in delivering high-quality, innovative ice cream cones for businesses nationwide. Our cones are crafted with the finest ingredients to ensure the best taste and experience.

What types of cones do you offer?

We offer a wide variety of cones, including waffle cones, sugar cones, marbled designs, and molded wafer cones. Explore our products for more details.


Ordering and Shipping

How do I place an order?

Orders can be placed directly through our website. For specific inquiries or bulk orders, feel free to contact us.

What are your shipping options?

We provide multiple shipping options, including standard and expedited delivery. Medium and large waffle cones are available through hand delivery only to ensure they arrive in perfect condition. All other products are shipped nationwide with secure packaging to preserve freshness and quality.


Returns and Support

What is your return policy?

We offer store credit for defective or damaged items. Document the damage and please notify us within 7 days of receiving your order to initiate a claim.

How can I contact customer support?

You can reach us via email at contact@conesonly.com or by phone at +1 240 247 3327 during business hours. We aim to respond within 24 hours.


Samples and Custom Orders

Can I request samples?

Yes, sample packs are available, allowing you to try a selection of our cone varieties. Visit our Samples page for more information.

Do you offer custom cones?

We are happy to discuss custom cone options for businesses or events. Contact us to learn more about customization.